Frequently asked questions

Vital Phase UK Ltd was established in March 2001.

The below link shows Vital Phase UK Ltd NICEIC credentials:

https://www.niceic.com/householder/find-a-contractor-results?n=Vital+Phase+UK+Limited

• Established in 2001

• Fully Insured

• Trust Mark, Fire Protection Association and British Fire Services Association Registered

• Fire Industry Association trained to BS5839 Parts 1 and 6 Commercial and Domestic Property Fire regulations and Standards.

• Which Trust Trader

Subcontractors are only used if we need additional specialist competent resources. All subcontractors are qualified, insured and registered under the Construction Industry Scheme (CIS).

By selecting Vital Phase UK Ltd, an NICEIC Approved contractor, you automatically qualify for the NICEIC Platinum Promise.

Details can be found here https://www.niceic.com/find-a-contractor/platinum-promise

There are no set guidelines as to when a property should be rewired. Just because your wiring’s old, it doesn’t mean it’s unsafe.

Many factors can affect the wear and tear of your electrical installation, including the materials used and how your property has been used.

Vital Phase UK Ltd would advise that an Electrical installation condition report (EICR)is carried out on owner- occupied properties at least every 10 years and every five years within rented properties. The report will certify whether the electrics within the property are safe and will point out if anything needs upgrading.

The Homeowner should carry out regular checks around the house, take particular notice of the condition of exposed cables, switches, sockets sounds of ‘buzzing or cracking’, regular fuse blowing or circuit- breakers tripping.

If any of these are familiar, then call Vital Phase UK Ltd to check and verify the safety of your electrical system as soon as possible.

You have a duty of care to your tenant and must ensure that the installation is safe when they enter the property and is maintained through their tenure.

The landlord and Tenant Act (1985) requires that the electrical installation in rented property is:

• Safe when a tenancy begins

• Maintained in a safe condition throughout the tenancy.

We recommend that in order to comply with this Act, you get a registered electrician such as Vital Phase UK Ltd to carry out an Electrical Installation condition report (EICR) on any property you intend to let before getting tenants in.

This will certify whether the electrics are safe and tell you if anything needs upgrading.

The Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 came into force on 1 June 2020 and apply to all tenancies created on or after that date in England from 1 July 2020.

These new regulations require landlords to have the electrical installations in their properties inspected at least every 5 years and tested by a person who is qualified and competent. Landlords will also have to provide a copy of the electrical safety report to their tenants as well as to the local authority if requested.

The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.

To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

Business Complaint Procedure

On receipt of your complaint the business aims to respond within 5 days.

The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.

In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040, who can explain if you are eligible to use their Alternative Dispute Resolution.